"Good and even better that my knee has healed." -- Tina D.
I'm pleasantly surprised and I say pleasantly because I did not expect the level of satisfaction I got from this office.
I'm now retired from the corporate world and I find myself complaining how offices are terribly run and how, nowadays, people just don't care-most of them want to do the minimum required and could care less if client satisfaction is being provided. A couple of years ago, I needed a shoulder specialist and by pure luck I decided to have Dr. David Gentile look at my shoulder. Dr. Gentile took his time to explain in details what he was going to do to solve my problem. He operated on my right shoulder and as he predicted, my shoulder was fixed. A year later, while teaching soccer in the community, a kid ran into me and because my bad knee did not provide me the right balance, I feel and my other shoulder now needed to be repaired. Dr. Gentile performed the operation and again he fixed it. I decided to have a full knee replacement and to my regret, I did not call Dr. Gentile; I let my therapist convince me to see another surgeon- a mistake I regret and I'll never forget. I found this new office to be rude; not to care about their patients and worse yet, I found the doctor to take the "I could care less attitude." My knee replacement was a complete failure. The insurance company gave me the permission to see a different doctor for a second opinion and at the same time they told me a revision was being negated. I was not going to make the same mistake and this time I called Dr. Gentile for his recommendation - he recommended Dr. Mark Gesell. On June 24, my revision took place. While waiting for June 24, a family member got hurt. I asked, once again, Dr. Gentile for his advice. He recommended Dr. Glenn Gabisan and with no hesitation we went to him. She got her procedure done and we are both in the recovery stage. Dr. Gentile is now a key person for me - any problems I go to him and thanks to Dr. Mark Gesell, for the first time, I feel confident my knee will be fine.
Doctors, thank you very much; thanks to all of you I feel I'll be able to enjoy a normal life.
Dear Dr. Bade,
I want to thank you for my recent successful right shoulder surgery and also for my previous rotator cuff surgery on my left shoulder in 2010. Both surgeries enabled me to be pain-free, with increased flexibility and mobility; not previously present.
Any trained surgeon can do a good job; you however are an extremely articulate & skilled surgeon which has made all the different in my surgical outcome. I thank you for your superior dedication, skills and knowledge of all the intricate complexities of this type of surgery.
You are a hero in the orthopaedic field, making a difference in the lives of many people.
Nancy G age 69, but feeling like 28!
Thank you, times two! You are more than just an extraordinary doctor, but a gracious human being too.
The first thank you is for successfully treating my leg pain over the past two years. Today I can resume my active lifestyle without stress and physical pain.
The second thank you is to express my appreciation for the incredible opportunity to shadow and observe surgery with you. Changing my role as patient to student in your world, although brief, was an experience that made it definite to pursue a career in the healthcare profession. I look forward to more observation opportunities with you. Enjoy the rest of your summer.
Dear Dr. Johnson:
I would like to thank you for your efforts in making our patient's experience the best possible. Specifically, a patient mentioned you on the patient survey, the comments included "Grateful to Dr. Chris Johnson's care and expertise."
We take great pride in our medical and dental staff and you are an example of the reason why.
“Been remiss is getting to you. I wanted to thank all in the office of Professional Orthopaedic Associates for your kindness, professionalism, and demeanors. Everyone was pleasant and efficient from the front office to billing to nursing staff. Additionally, big thanks to Dr. Gesell who lived to his word. I asked if I could be dancing at my son’s wedding six weeks from my surgery on March 21 and he delivered! Again, thank you all and I would recommend your practice to anyone.” – Ken D.
"Dr. Johnson, I wish to thank you for the great job that you did for me on two occasions. The first was a couple of years ago after a sever ligament tear to my left thumb. Since then it has healed tremendously and it is now a non-issue in daily performance on the job, when I'm working out or in the future as I perform my summer duties life guarding.
The second was the most recent operation you performed on my knee to take care of a torn piece of cartilage. Though I still think about it in order to protect it, I shocked myself when to perform a task that involved the use of brute force i used that very leg and didn't realize I had until afterward. I of course rebuked myself for doing so, but it put a smile on my face realizing that the knee was solid.
I also wish to give a sincere thank you for the greatest confidence you instilled on my daughter when she saw you. She was amazed when you got on the phone and got her an appointment within a week with a doctor that she was not able to get an appointment for over a month. She also said that she felt tremendously comfortable with your overall demeanor and courtesy towards her in a personal way and not just a clinical manner.
We've known one another since high school and I am proud to tell people that fact. Not just because you are an excellent doctor and surgeon, for which I recommend you, but because you are a fine individual that really does care about his patients." ~ Mark S.
"Dear Dr. Gentile, Please accept my heartfelt gratitude for the outstanding care you provided me for my fractured femur. Not knowing each other could have made the situation more difficult but your skill and your kindness eased things for me a great deal. For that, I shall always be most grateful! To you and your wonderful staff, I extend my best wishes for a happy holiday season and a wonderful 2012!"
~Phyllis K., Ocean, NJ
"Dr. Johnson, I wanted to thank you for all of the help you have provided me with my wrist operation. I made it through the entire basketball season without any problems and had the opportunity to play in the Group 2 state championship game. None of it would have been possible without your help. Thank you,"
~ Timmy M.
Dr. Bade, My son, my wife and I want to thank you. We're very grateful for your expertise, the time that you take with your patients, the efficiency of your surgical center and for your generosity. We really appreciate all that you have done. ~ Sincerely, Keith M. Ocean, NJ