“Dear Dr. Gabisan, I write this letter to express my gratitude for the wonderful experience I received through my recent surgery on my foot. From the first day I scheduled my initial appointment to today, I have been treated by all members of your staff in the most professional, compassionate and kind manner possible.
Once it was decided I was going to have surgery, Lisa Strydio took over. You truly have a gem to be treasured there! Lisa is extremely professional, efficient and personable in coordinating the numerous facets needed for a smooth experience. In addition to what a patient my expect as routine in scheduling surgery, Lisa on numerous occasions went above and beyond by placing that extra call to assure I had taken care of things I was required to do (IE pre-authorizations), confirmed I knew the facility and date and time of the procedure. She not only made me fee confident there would be no issues for surgery, she also make me feel like she personally cared about this being as painless as possible for me.
I also had the pleasure of working with Roz for my Aflac paperwork. Having never filed a claim, I found the system somewhat cumbersome and Roz was quick to explain and do all she could to help smooth the process for me assuring me the benefit I received.
All the women in the front office always have a smile on their face and do everything they can to make the patient’s feel welcome. There are no truer works that “the doctor is only as good as the staff that supports him/her” and clearly you have the “BEST”.
Working in a customer service position myself, I can confidently say I’m sure their job is often not a “fun” one and there can be much injustice they endure. Clearly they are happy doing what they do and as such offer the most wonderful and welcoming professional office experience I have ever encountered. Please share my thanks with them!
To you I say special thanks for your kind, compassionate and superior skillful talent as a surgeon! I will always refer patients and will be back myself for foot #2!!”
– Nancy O.