"I had a total hip replacement on September 5, 2014 at Monmouth Medical Center. It has now been nine weeks since my surgery, and my hip feels GREAT! I was diagnosed about four years ago, needing the replacement, and for reasons, waited till recently and now wish I had not. Every aspect of this experience has gone just as he explained to my wife and me. It has been an extremely easy and fast recovery. Soon I'll be 49 years old, and unfortunately, as you know suffer from a multiple of serious back, nerve, and spinal problems. I have for 20 years now and had back surgery in 1995. I am mention this because along with these back problems comes my fair share of doctors and office staff over the years. I have never been treated so GREAT by any other medical practice in all my years of experience. You not only made me feel safe, secure, and confident in your abilities, sparring no time with me, dealing with our questions and or concerns. Dr. Gesell made sure my wife was kept informed, and was at ease while he operated on me seeing to her as soon as he was done.
Dr. Gesell started my operation about noon. I was awake and in my room speaking with him by 5:00, and walking the floor with the therapist by 5:30. I walked the entire 6TH floor, not just the 20 or 30 steps were expected of me. I was in amazement. I had NO HIP PAIN, NO GROIN PAIN, and NO POPPING AND CLICKING SOUNDS. Everything that was paining me from the hip was gone. HEY, look at me! I'm walking like a normal person. I had physical therapy once the next morning, and was home relaxing in my recliner by noon, just REMARKABLE! I would like to take this opportunity to say to Dr. Gesell, thank you so very much! THANK YOU THANK YOU THANK YOU!!! My hip is FIXED, and I know I'm on the road to a full recovery with it. As for the staff and Professional Orthopaedic Associates, to all, we say THANK YOU, and you are all just as the name reads "PROFESSIONAL." I'd like to acknowledge Courtney, the billing manager. You made this surgery possible, helping me to overcome my insurance issues, sparring no time with me to listen to my concerns. It was just amazing. You went above and beyond and we are very grateful. Also to Amanda, the surgical coordinator, thank you for all your help and follow-up.
So often you'll hear about doctors and their staff not being up to par. Such things as the doctor has no bed side manners, no compassion, treats you like just another claim form into insurance, always late, takes forever to get an appointment, and the staff is rude or just plain BLAH. Based on my experiences with you, Dr. Gesell and Professional Orthopaedic Associates, these stereotypes just don't exist here. Again, you all are just as the practices name says, and always showing great concern. Just at my last office visit, while waiting in the main area, along with others waiting to be seen, a very pleasant staff member came out just to say good morning to everyone waiting, and then asked if anyone would care for a cold or hot beverage while waiting or the use of restroom. It was just remarkable customer service. My wife has worked in the medical industry for about thirty years for surgeons, and is in amazement in the operation of your practice. We are so very happy with Dr. Gesell and Professional Orthopaedic Associates." -- Gregory R.